Frequently Asked Questions

1. Bookings, Pricing & Policies

❔How does your pricing work, and are there any hidden fees?

✅No Charge for Flight Delays: We track all incoming domestic and international flights in real time. If your airline is delayed, your pickup time automatically updates at no extra cost to you. Complimentary waiting time begins only once your plane actually lands.

✅Late-Night / Early-Morning Pickups: Bookings scheduled between 11:00 PM and 3:00 AM incur a $40 off-hours service surcharge.

✅Extra Stops & Requested Add-Ons: Any route adjustments or extra services requested during the trip will be added to the final invoice.

❔What is your cancellation and refund policy?

You may cancel your booking at any time. To receive a full 100% refund, please notify us within the following vehicle-specific windows:

✅Executive Sedans & SUVs: At least 4 hours prior to scheduled pickup.

✅Passenger Vans: At least 24 hours prior to scheduled pickup.

✅Mini-Buses & Motorcoaches: At least 5 days prior to scheduled pickup.

To cancel or modify a reservation, contact our dispatch team 24/7 via phone or email.

2. Airport Pickups & Transfers

How do airport pickups work at DCA, IAD, and BWI?

We monitor incoming flights and offer two seamless pickup options:

✅Curbside Pickup (Standard): Your chauffeur waits nearby (1–2 minutes out) and sends a welcome text upon landing. Once you retrieve your baggage, reply or call your driver with your exit door number, and they will pull up directly to the curb.

✅Meet & Greet ($40 Add-On): Available at IAD, BWI, and select regional airports. Your chauffeur enters the terminal holding a personalized sign, assists with your luggage, and guides you to the vehicle.

✅Domestic: Driver meets you at baggage claim.

✅International: Driver meets you at the international arrivals hall.

❔What happens if my commercial flight is delayed?

✅We track all commercial flights in real time and automatically adjust your pickup time if your arrival is delayed. While our automated systems handle standard schedule updates, we appreciate a quick heads-up if your flight number or airline changes due to a rebooking. How do you handle private aviation (FBO) arrivals?

❔How do you handle private aviation (FBO) arrivals?

✅We specialize in private airfield transfers. During online booking, select "One-Way Transfer" and enter the FBO address, along with your aircraft Tail Number in the notes field. Our dispatchers monitor live general-aviation tracking tools to adapt instantly to changing wheels-up times, ensuring your chauffeur is on the tarmac the moment you deplane.

3. Fleet, Luggage & Child Safety

❔How much luggage can your vehicles hold?

✅Our luxury executive sedans comfortably accommodate standard luggage. As a rule of thumb, if it fits in the trunk, we can transport it. If your party has more than 3 large bags, we strongly recommend reserving an Executive SUV to ensure plenty of cargo space.

❔Do you provide child safety seats?

✅Yes! We offer clean, pre-sanitized infant seats, convertible toddler seats, and booster seats for $20 per seat.

⭐If you choose to bring your own car seat, you are welcome to do so, but you must secure and install it yourself.

4. Special Services, Events & Sightseeing

❔Do you offer private tours or custom routes?

✅Absolutely. We offer customized private sightseeing tours, including D.C. monument tours, Virginia wine country trips, and tailor-made regional itineraries.

❔Can you handle corporate events and large group logistics?

✅Yes, we specialize in multi-vehicle management for corporate galas, wedding guest transfers, diplomatic summits, and conference logistics. We assign a dedicated dispatcher to oversee routing, vehicle timing, and passenger flow across our sedans, SUVs, Sprinters, and mini-buses.

❔Do you accept same-day or last-minute reservations?

✅Yes! We frequently accommodate urgent requests throughout the D.C. metropolitan area. For immediate vehicle dispatch, please call us directly at 301-676-0816 for live availability.

Didn’t find the answer you were looking for?

We’re here to help! If you have additional questions or specific travel requests, please reach out to our dispatch team anytime. We are available 24 hours a day, 7 days a week via phone or email.